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The communication is not proper. Umami restaurant is very horrible. We had to wait for dinner for 3 hours as the service was dead slow. There was one manager just roaming around, least bothered about what is going on. The waiter/chef didn't take the order properly and came with wrong orders. This is after waiting for 2 hours. It was also taking then 1 hr to get back to us and tell that items are not available in the kitchen. Didn't expect this at all. Would not recommend this hotel. Not worth it at all. Also, the bathroom faucet was coming off, the cosmetics stand was broken. They have not even bothered to repair it. Even 1 star is high for this place, but unfortunately can't give lower rating than 1 .","time",1752630734,1,"language","en","author_url","https://www.google.com/maps/contrib/102738478444671840472/reviews","translated",false,"author_name","Deepika R","original_language","profile_photo_url","https://lh3.googleusercontent.com/a-/ALV-UjU8Ma5PndaOrxpZfzEOzjZzV6JQcFfKQx1boAnq3FxksWUsOX9w=s128-c0x00000000-cc-rp-mo-ba2","relative_time_description","in the last week",{"_159":178,"_161":179,"_154":163,"_164":165,"_166":180,"_168":169,"_170":181,"_172":165,"_173":182,"_175":183},"I checked out of this hotel Sunday March 23rd, 2025.\nI stayed in room 508. I went to out my bags d9wnstairs so the bus could load them. Once I put them down I caught the elevator back up to retrieve my purse. Then headed to the bus to leave for the airport. After clearing customs and getting to my gate I decided to purchase some food. This is when I realized that 500.00 US money was missing. I emailed the hotel but I am on.my way back to the states. I know the housekeeping lady did it because she was there when I came back to check my room. I had a towel and a pair of water shoes black that were in my room and she had already placed those items in my her personal bag. She was shocked when I came back for the check but I never checked my purse.\n\nThe hotel was great and the food was good but this made it a horrible experience for me.\n\nIf you stay here please be aware some of them are thieves.\nI sent an email but I am sure there will.not be any resolution.",1742760981,"https://www.google.com/maps/contrib/116759436700657884748/reviews","Katina Campbell","https://lh3.googleusercontent.com/a/ACg8ocJ2lDKS19Ud8OCbD7jFOElr_qJfknWNJdILjSf8_CbSWG5sEw=s128-c0x00000000-cc-rp-mo-ba3","4 months ago",{"_159":185,"_161":186,"_154":187,"_164":165,"_166":188,"_168":169,"_170":189,"_172":165,"_173":190,"_175":191},"Ok hotel. Better to stay in hotels near the airport. It's location is not good.\nVegetarian food options were not there at all. Only bread butter with tea.",1750244710,3,"https://www.google.com/maps/contrib/116514444777164974594/reviews","Swati Agrawal","https://lh3.googleusercontent.com/a/ACg8ocKXLkTdpQsXxCzkwIaHnSyMMvapNaUcQbIWnZWwm1Rcfe_5uA=s128-c0x00000000-cc-rp-mo-ba3","a month ago",{"_159":193,"_161":194,"_154":163,"_164":165,"_166":195,"_168":169,"_170":196,"_172":165,"_173":197,"_175":198},"POOR CUSTOMER SERVICE.\nI recently stayed at the Concord Hotel Nairobi, and unfortunately, my experience was marred by exceptionally poor customer service.\nFrom the moment I checked in, I encountered a lack of warmth and welcoming attitude from the front desk staff. My requests for assistance were met with hesitation and a clear lack of interest in resolving my issues. During my stay, I experienced [mention specific issues, such as room maintenance problems, cleanliness issues, etc.]. When I brought these issues to the attention of the hotel staff, I was met with dismissiveness and a lack of urgency in addressing my concerns.\nThe hotel's customer service fell far short of my expectations, and I left feeling frustrated and disappointed. As a paying customer, I expect a certain level of respect, attentiveness, and professionalism from hotel staff. Until the hotel addresses its customer service issues, I would caution others to reconsider staying here.",1743309975,"https://www.google.com/maps/contrib/109392411052924950446/reviews","Mohamed Yusuf","https://lh3.googleusercontent.com/a-/ALV-UjWZ-w3KilEMMuLUi9Cfs2Ziexx-l8QwpTOZRvisNtpgwrvtGaGGBQ=s128-c0x00000000-cc-rp-mo","3 months ago",{"_159":200,"_161":201,"_154":202,"_164":165,"_166":203,"_168":169,"_170":204,"_172":165,"_173":205,"_175":183},"Incredible staff and very clean! The location is excellent. Sharon in the reception was amazing, exceptional! So was Margaret. Thomas, Margaret and Redempta deserve a mention too in the restaurant.",1742484579,5,"https://www.google.com/maps/contrib/102467279650065836998/reviews","Jamil Lone","https://lh3.googleusercontent.com/a/ACg8ocJhY_PHHbvwCxJ-xPbKR1QCPHHRcMVXHCehFrjmKfVaE9XOIw=s128-c0x00000000-cc-rp-mo","website","https://theconcordhotels.com/","geometry",{"_72":210,"_215":216},{"_211":212,"_213":214},"lat",-1.2543147,"lng",36.81545139999999,"viewport",{"_217":218,"_221":222},"northeast",{"_211":219,"_213":220},-1.253118719708498,36.8167021302915,"southwest",{"_211":223,"_213":224},-1.255816680291502,36.8140041697085,"place_id","vicinity","31 Wangapala Road, Fifth Parklands Avenue","plus_code",{"_230":231,"_232":233},"global_code","6GCRPRW8+75","compound_code","PRW8+75 Nairobi, Kenya","utc_offset",180,"adr_address","31 Wangapala Road, Fifth Parklands Ave, Nairobi, Kenya","opening_hours",{"_240":241,"_248":249,"_250":251},"periods",[242],{"_243":244},"open",{"_245":246,"_161":247},"day",0,"0000","open_now",true,"weekday_text",[252,253,254,255,256,257,258],"Monday: Open 24 hours","Tuesday: Open 24 hours","Wednesday: Open 24 hours","Thursday: Open 24 hours","Friday: Open 24 hours","Saturday: Open 24 hours","Sunday: Open 24 hours","business_status","OPERATIONAL","editorial_summary",{"_164":165,"_263":264},"overview","Elegant rooms & suites in a polished hotel with an open-air pool & a spa, plus breakfast.","formatted_address","31 Wangapala Road, Fifth Parklands Ave, Nairobi, Kenya","address_components",[269,276,282,286,290],{"_82":270,"_272":273,"_274":275},[271],"route","long_name","Fifth Parklands Avenue","short_name","Fifth Parklands Ave",{"_82":277,"_272":281,"_274":281},[278,279,280],"sublocality_level_1","sublocality","political","Parklands",{"_82":283,"_272":285,"_274":285},[284,280],"locality","Nairobi",{"_82":287,"_272":289,"_274":289},[288,280],"administrative_area_level_1","Nairobi County",{"_82":291,"_272":293,"_274":294},[292,280],"country","Kenya","KE","icon_mask_base_uri","https://maps.gstatic.com/mapfiles/place_api/icons/v2/hotel_pinlet","user_ratings_total",2983,"current_opening_hours",{"_240":301,"_248":249,"_250":312},[302],{"_243":303,"_307":308},{"_245":187,"_304":305,"_161":247,"_306":249},"date","2025-07-23","truncated","close",{"_245":309,"_304":310,"_161":311,"_306":249},2,"2025-07-29","2359",[252,253,254,255,256,257,258],"icon_background_color","#909CE1","formatted_phone_number","0711 111333","international_phone_number","+254 711 111333","wheelchair_accessible_entrance","createdBy","2025-07-22T22:47:18.103667+00:00","updatedBy","summary",{"_30":31,"_325":-5,"_42":43,"_44":45,"_326":327,"_46":43,"_47":-5,"_328":329},"nextOccurrence","startDateTime","2025-07-26T12:00:00+00:00","endDateTime","2025-07-26T23:59:59+00:00","eventSessions",[332,339],{"_30":333,"_334":31,"_54":-5,"_42":43,"_44":335,"_326":327,"_46":-5,"_47":-5,"_328":336,"_8":9,"_337":-5,"_38":-5,"_320":-5,"_56":338,"_322":-5,"_58":-5},"6a00529c-fc00-4b07-8cb4-5ff55a72e3b8","eventId","15:00:00+03","2025-07-26T20:59:59+00:00","label","2025-07-22T22:47:17.994436+00:00",{"_30":340,"_334":31,"_54":-5,"_42":43,"_44":335,"_326":327,"_46":-5,"_47":-5,"_328":336,"_8":9,"_337":-5,"_38":-5,"_320":-5,"_56":341,"_322":-5,"_58":-5},"537ca7bf-1500-4cfa-b1f9-e0812f03bf54","2025-07-21T20:22:34.30777+00:00","actions",[],"store",{"_30":31,"_34":35,"_36":37,"_38":39,"_56":57,"_58":-5,"_342":346},[],"image","data:image/webp;base64,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","actionData","errors"]

The Glassfloor Edition

About

Venue

The Concord Hotel & Suites